Disconnect the USB cable from both the camera and the computer.

NOTE: A gap will remain between the USB terminal on the camera and the USB cable even if the cable is inserted all the way in.

Reconnect the USB cable following the procedure below.

When the camera is recognized by the computer, the message 'USB MODE Mass Storage' appears on the camera’s monitor.

Depending on the model, when you select Single under USB LUN Setting on a camera that has two memory card slots, you may only be able to import the data on a memory card inserted into Slot 1.

Change the parameter to Single if the connection fails.

In some cases, the computer may not support Multi.

MENU → (Setup) → USB Connection → Mass Storage

For details, refer to the instruction manual of the model. NOTE: Depending on the model, the displayed content or setting method may differ. Set USB Connection and USB LUN Setting as follows:

If your computer is only equipped with a USB Type-C port, prepare a store-bought USB conversion adaptor compatible with the USB standard.

If your camera is equipped with a USB Type-C terminal, you can transfer data faster by using a USB 3.1-compatible USB Type-C cable.

Be aware that some cables can only perform charging, and do not support data transfers.

If you must use a USB cable from another manufacturer out of necessity, such as due to losing the cable supplied with the camera, use a USB-standard-compliant cable with USB 2.0 or higher and data transfer capability.

Sony does not guarantee the operation of USB cables from other manufacturers.

Other, non-Sony cables may charge the camera but do not always allow images to be imported.ĭepending on the model, the supplied cable will have the words Sony Corp. If using a USB cable, make sure you are using the cable that was supplied with the camera.

The NONAME icon or Untitled icon is not displayed on the desktop in Mac.įollow the steps below to troubleshoot why the computer does not recognize the USB connection from a Sony digital camera.

The camera’s disk drive Removable Disk is not displayed under Computer in Windows.

A message to confirm the connecting destination is displayed on the camera’s monitor.

Windows 10 cant find camera